Frequently Asked Questions
Frequently Asked Questions
1. What makes CloudRelief™ different from a regular travel pillow?
CloudRelief™ combines ergonomic neck support with optional heat and massage to help make long journeys more comfortable. It also inflates for easy packing, making it ideal for travel.
2. Is CloudRelief™ suitable for long-haul flights?
Yes. CloudRelief™ was designed with long flights and extended travel in mind to support your neck and promote relaxation.
3. Can I use the massage without the heat?
Yes. The massage and heat functions can be used independently or together, depending on your preference.
4. Is the pillow rechargeable?
Yes. CloudRelief™ features a rechargeable battery and includes a USB charging cable.
5. How long does the battery last?
Battery life depends on the settings you use, but a full charge is designed to provide multiple massage sessions before needing to be recharged.
6. Can I use CloudRelief™ on an airplane?
Absolutely. It's designed for airplanes, trains, buses, road trips, and other forms of travel.
7. Is the pillow inflatable?
Yes. It inflates quickly when you need it and deflates for compact storage in your luggage.
8. Do you ship internationally?
We currently ship to Canada and the United States. Please check our Shipping Policy for the latest information.
9. Will I have to pay customs or import fees?
For eligible US orders shipped using our Delivered Duty Paid (DDP) service, applicable import duties are included so you won't receive unexpected customs charges at delivery.
10. How long does shipping take?
Estimated delivery times are displayed during checkout and may vary depending on your destination.
11. How can I contact you?
You can reach our support team anytime at:
We aim to respond within 1–2 business days.
12. What if I have a problem with my order?
Please contact us as soon as possible. We'll work with you to resolve any issues promptly and fairly.