CloudRelief™ Return & Refund Policy

At CloudRelief™, we want you to love your purchase. If you're not completely satisfied, we're here to help.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

• Be in its original condition.
• Be free from damage caused by misuse.
• Include all original accessories, including the storage pouch, USB-C charging cable, user guide, and welcome card.
• Be returned in its original packaging whenever possible. 

To start a return, you can contact us at help@softlifetravelstore.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for products that:

• Show excessive wear or misuse.
• Have been intentionally damaged.
• Are missing major components or accessories.
• Are returned more than 30 days after delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Email:  help@softlifetravelstore.com

Please include:

• Your order number
• A description of the issue
• Photos or a short video showing the problem

We'll work quickly to replace the item or issue an appropriate refund.

Manufacturing Defects

If your CloudRelief™ pillow develops a defect due to a manufacturing fault within the warranty period, we'll review your claim and, if the issue is confirmed to be a manufacturing defect, we'll send you a replacement at no additional cost.

To begin a warranty claim, please email support@softlifetravelstore.com with:

• Your order number
• A description of the issue
• Clear photos or a short video showing the defect

Please note that this warranty does not cover damage caused by misuse, accidents, improper care, normal wear and tear, unauthorized modifications, or water damage.

Return Shipping

If the return is due to a manufacturing defect or our error, we will cover the return shipping costs.

For all other returns, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 5–15 business days. Processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since we’ve approved your return, please contact us at help@softlifetravelstore.com.

Exchanges

If your CloudRelief™ arrives damaged, defective, or incorrect due to our error, we'll replace it at no additional cost.

Cancellation Policy

Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow our return policy.

To request a cancellation, please contact help@softlifetravelstore.com as soon as possible.

Need Help?

If you have any questions regarding your order or return, please contact us:

Email: help@softlifetravelstore.com

Thank you for choosing CloudRelief™. We're committed to helping you travel smarter and arrive refreshed.