Shipping policy
CloudRelief™ Shipping Policy
Order Processing
We aim to process all orders within 1–2 business days after payment has been confirmed.
Orders placed on weekends or Canadian public holidays will be processed on the next business day.
Once your order ships, you'll receive a confirmation email with your tracking number.
Shipping Origin
All CloudRelief™ orders are currently shipped from Calgary, Alberta, Canada.
Shipping Destinations
CloudRelief™ currently ships to:
- 🇨🇦 Canada
- 🇺🇸 United States
We are continually expanding our shipping network and look forward to serving more destinations in the future.
Estimated Delivery Times
Canada
- Alberta: 1–3 business days
- British Columbia, Saskatchewan & Manitoba: 2–5 business days
- Ontario & Quebec: 3–6 business days
- Atlantic Canada: 5–8 business days
- Northern Territories: 5–10 business days
United States
- 5–10 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or high shipping volumes.
Delivery times are estimates and may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.
For orders shipped to the United States, CloudRelief™ ships on a Delivered Duty Paid (DDP) basis where available. Any applicable import duties and customs charges are included in the purchase price or shipping charges. Customers should not be required to pay additional customs fees upon delivery.
Shipping Costs
Shipping charges are displayed at checkout.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you'll receive an email with your tracking number so you can follow your package.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
CloudRelief™ is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package appears lost or is significantly delayed, please contact us at:
We'll work with the shipping carrier to help locate your shipment.
Damaged Shipments
If your order arrives damaged, please notify us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the shipping box and packaging
We'll review your claim and, if the damage occurred during shipping, arrange a replacement or another appropriate resolution.
Customs & Duties
For future international shipments, customs duties, taxes, and import fees imposed by the destination country are the responsibility of the customer.
Contact Us
If you have any questions about your shipment, please contact us:
Soft Life Travel Store
Email: help@softlifetravelstore.com